Quality Intelligence helps organizations make software quality more visible and establish a stronger foundation for decision-making and continuous improvement. The approach consists of five interconnected steps, taking us from understanding the current state of quality to measuring and monitoring the impact of the actions we implement.
The second step in this approach is Gap Analysis. Here, we examine the difference between the current situation and the level of quality the organization aims to achieve.
Quality IntelligenceQuality Intelligence helps organizations make software quality more visible and establish a stronger foundation for decision-making and continuous improvement. The approach consists of five interconnected steps, taking us from understanding the current state of quality to measuring and monitoring the impact of the actions we implement.
The second step in this approach is Gap Analysis. Here, we examine the difference between the current situation and the level of quality the organization aims to achieve.
Quality IntelligenceWhen organizations want to improve quality, it is tempting to start with a solution: We need more automation, a new testing tool, or more tests. However, these may not address the biggest challenge. That is why we do not start with the solution. We start by examining the difference between where we are today – our as-is state – and where we want to be – our to-be state. This makes it clear what actually needs to improve.
Gap Analysis builds on the insights gained from the Quality Assessment. We define the desired future state and then examine the differences between the current and desired situations. Gaps can occur in many different areas, including processes, skills, collaboration between teams, test coverage, tool support, requirements quality, or the organization’s ability to actively use data in quality assurance activities.
The key is not simply to identify that a problem exists. We need to understand what must change to achieve a better outcome.
We Start with the Problem, Not the Solution
We look beyond the symptoms to understand their underlying causes. This helps identify where improvements are actually needed and reduces the risk of spending time and money on solutions that fail to address the real problem.
A Gap Analysis may naturally reveal several areas for improvement. That is why we combine data with workshops and root-cause analysis. We validate hypotheses and avoid investing in a solution before we fully understand the problem it is intended to solve.
The analysis may include areas such as:
For each significant gap, we document the desired outcome, the current baseline, the size of the gap, critical areas, supporting evidence, potential causes, and a shortlist of realistic improvement initiatives. We also highlight uncertainties and gaps in the available data.
Not all gaps are equally important. We prioritize them based on risk, strategic importance, expected impact, feasibility, and dependencies. This turns the analysis into a foundation for decision-making for both teams and management, rather than a catalogue of everything that could be improved. The findings should make it clear where investment is most likely to deliver the greatest impact and which areas require further insight before a decision can be made.
Not all gaps are equally important. We prioritize them based on risk, strategic importance, expected impact, feasibility, and dependencies. This turns the analysis into a foundation for decision-making for both teams and management, rather than a catalogue of everything that could be improved. The findings should make it clear where investment is most likely to deliver the greatest impact and which areas require further insight before a decision can be made.
Gap Analysis connects your organization’s ambitions with the realities of its current situation.
The result is a clearer understanding of what stands between your current and desired states, and which areas have the greatest potential to create value through further improvement.
Only then do we select the specific actions to take.
In Action Points, we translate the most important gaps into concrete, prioritized, and measurable initiatives.
Gap Analysis
TestHuset helps you identify and prioritize the quality gaps that have the greatest impact on your digital solutions.
Contact us by phone at +45 44 979 979, by email at info@testhuset.dk, or through our contact form.
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